Client Policy

“Clients”, also referred to as “you” here means any individual, organization, or entity that enters into a contract, purchases a product, or avails any service from Turtbit. The clients should not fail to comply with the terms and conditions stipulated in the formal work order they submit to us and to which we accept. Without a work order, the conditions stated in our formal quotation will be acknowledged as final and binding. Any agreed terms that are not verbal, informal or undocumented, will take a back seat to the written terms, which will be mutually recognized and agreed upon.

Any project or service has to be paid in advance. In the absence of the mentioned advance level, Turtbit will in no case start work.

Clients can decide to buy domain and hosting services on their own through any provider. Nevertheless, Turtbit will not take responsibility for any problem as a result of such services. For any kind of support, troubleshooting, and assistance, you should contact to the provider.

The client only plays the role of paying all the payments as and when due as governed by the invoice, quotation or the agreed mode of payment. Actions that are found to be not in compliance shall lead to immediate suspension of continued services as well as withholding of any deliverables until the dues are cleared.

Clients should be professional, ethical, and uphold the law no matter when the engagement is made with any of our team individuals or representatives. Such unethical behavior, deceptive, aggressive, violent acts, or abuse (Online, offline, and third-party) will automatically nullify all currently active contracts, work orders and quotations without refund or liability. In addition, this act can lead to blacklisting and litigation.

Clients or their appointed team should offer all the materials required in time so that services can be executed well. These are but not limited to: Social media post content, Creative and captions, Brand guidelines and access credentials, Relevant image(s) to use in blogs/articles, Technical documentation, any other forms of assets required on the project work. Inability to deliver such resources will push up schedules and impact deliverables which will not be the responsibility of Turtbit.

To execute on time, cooperation of clients is vital. Failure to provide feedback, approvals or access credentials in a timely way can mean missed milestones or sub-par outcomes, and we do not have any responsibility in this regard.

Although clients can reach us with questions and insights or in case they need to clarify something, we also provide support only to the extent of agreed deliverables. Any requirement beyond this, such as feature development, consulting, further development, management of third party platforms or strategic advisory will be considered as extra work and charged at our regular rates.

We cannot promise a quick increase in rankings or guaranteed performance because the digital marketing results are influenced by many outside factors of search engines algorithms, competition competition within the market, and responsiveness on the client-side.

Reoccurring or continuous breach of this Client Policy will have the practitioner added to Turtbit permanent blacklist and such a violation can trigger legal actions as deemed necessary by Turtbit.